Aloha! Your privacy is important to us. This Privacy Policy explains how HiWebPro.com ("HiWebPro", "we", "us", "our"), a DBA of Luxury Sandbox Creative Services LLC, collects, uses, and protects your information when you visit our website and use our services.
1. Information We Collect
We collect information to provide and improve our services. This information falls into two categories:
- Personal Information You Provide: This is information that you voluntarily give us, such as when you fill out our Project Brief form or contact us. It may include your name, email address, phone number, and business details.
- Non-Personal Information We Collect Automatically: When you visit our website, we automatically collect certain information about your device and browsing activity. This helps us understand how visitors use our site so we can improve it.
2. How We Use Specific Technologies
To improve our marketing and website experience, we use standard third-party analytics and advertising tools. Here's how they work:
- Form Submissions: When you submit our Project Brief form, the information is securely transmitted to our project management system to allow us to prepare your free design and communicate with you about your project. We do not sell or share this information with third parties for their marketing purposes.
- Meta Ads (Facebook & Instagram Pixel): We use the Meta Pixel to understand the effectiveness of our advertising campaigns. This tool helps us show ads to people who may be interested in our services on Facebook and Instagram. It may collect data about your visit, such as which pages you viewed.
- Google Ads & Analytics: We use Google Ads to show our services to potential clients searching on Google. Conversion tracking helps us see if our ads are leading to inquiries. Google Analytics helps us understand general traffic patterns on our site, such as which pages are most popular and how long visitors stay.
- Microsoft Clarity: To improve our website’s usability, we use Microsoft Clarity. This tool creates heatmaps and session recordings that show us how users interact with our site (e.g., where they click, scroll, or encounter issues). This data is anonymized and helps us identify and fix problems to create a better user experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services.
- To communicate with you, including responding to your inquiries and sending you project-related updates.
- To improve our website, services, and marketing efforts.
- To understand and analyze how you use our website.
- To show you relevant advertisements for our services.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following limited circumstances:
- With Service Providers: We may share information with third-party companies that help us operate our business (such as our fulfillment partner, Acetech Digital, or our hosting provider), but only for the purpose of providing services to you.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Your Data Rights
You have the right to access, update, or request deletion of your personal information. You can also opt-out of marketing communications at any time. To exercise these rights, please contact us at the email address below.
6. Data Security
We use a variety of security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
nathan@hiwebpro.com