Terms of Service

Last Updated: August 12, 2025

Aloha! Welcome to HiWebPro.com ("HiWebPro", "we", "us", "our"), a registered DBA of **Luxury Sandbox Creative Services LLC**. These Terms of Service ("Terms") govern your use of our website design, development, and related services (collectively, the "Services"). By engaging our Services, you ("Client", "you") agree to be bound by these Terms. This agreement is governed by the laws of the State of Hawaii.


1. The "Free Aloha Design Preview"

Our process begins with a complimentary design mockup of your website's homepage. This is a good-faith demonstration of our design capabilities, provided to you at no cost and with no obligation to purchase. The intellectual property of this initial design remains with HiWebPro until a formal service agreement is initiated via a deposit.

2. Website Development Services

Upon approval of the design preview, we will provide a formal proposal outlining the scope of work, timeline, and cost for either our "Kumu", "Hoʻokipa", or a custom package.

  • Scope of Work: The services included will be explicitly listed in your proposal. Any work requested outside of this scope will be considered an "extra" and will require a separate quote.
  • Revisions: Each website package includes up to two (2) rounds of reasonable revisions during the build phase. A "revision round" consists of a single list of requested changes. Additional revision rounds are available at our standard hourly rate.
  • Platforms: We will build your website on the platform agreed upon in the proposal (e.g., WordPress, Shopify, Webflow, etc.).

3. Payment Terms

  • Deposit: A non-refundable deposit of fifty percent (50%) of the total project cost is required to commence work.
  • Final Payment: The remaining fifty percent (50%) is due upon completion of the website, prior to final delivery and launch. The website will not be launched until the final payment is received in full.

4. On-Site Content Shoots ("Hoʻokipa" Package)

  • Service Area: The on-site photoshoot and video shoot are available on all Hawaiian islands at the quoted package price.
  • Client Responsibility: You are responsible for ensuring the location is ready and available at the scheduled time. Any permits, location fees, or model releases are the responsibility of the Client.
  • Ownership: You will receive a license to use the final, edited photos and videos for your website and general marketing purposes. HiWebPro retains the right to use the content in our own marketing portfolio. We do not provide raw, unedited files.

5. Add-On Services

Services such as Logo Design, Social Media Graphics, Print-Ready Kits, and Google Ads Management will be outlined in your proposal with their own specific deliverables and terms. These services are paid for upfront.

6. Hosting, Domain, and Maintenance

  • Domain Name: The Client is responsible for the purchase and annual renewal of their domain name. We can provide guidance on this process.
  • Hosting: We offer monthly "Malama" and "Kōkua" Care Plans which include premium managed hosting. If you choose to host your website with a third-party provider, a one-time setup and deployment fee will apply. We are not responsible for issues related to third-party hosting, such as downtime, security breaches, or poor performance.

7. Intellectual Property

Upon receipt of final payment, the Client is granted a license to use the final website design and its content for their business. We retain the right to showcase the project in our portfolio and marketing materials. Any preliminary designs, mockups, or unused concepts remain the intellectual property of HiWebPro.

8. Limitation of Liability

HiWebPro will not be liable for any indirect, special, or consequential damages, including any loss of revenue, profits, or data, arising in connection with this agreement or the Services provided. Our total liability to you for any and all damages, losses, and causes of action shall not exceed the amount paid by you for the Services.

9. Termination

For one-time projects, either party may terminate the agreement if the other party commits a material breach of these Terms. If the Client terminates the agreement, the initial 50% deposit is non-refundable. If HiWebPro terminates the agreement for reasons other than a client breach, a reasonable refund will be calculated based on the work completed.

For ongoing monthly services (such as our 'Malama' and 'Kōkua' Care Plans, Social Media Graphics, or Google Ads Management), the Client must provide a 30-day written notice of cancellation to nathan@luxurysandbox.com. The Client will be billed for the final 30 days of service.

10. Dispute Resolution

We hope it never comes to this, but should any dispute arise, we agree to first attempt to resolve it through good-faith negotiation. If a resolution cannot be reached, we agree to pursue mediation in the County of Hawaii, State of Hawaii, before pursuing any other legal action.

11. Contact Information

For any questions regarding these Terms, please contact us at:
Luxury Sandbox Creative Services LLC
dba HiWebPro.com
PO Box 1116
Captain Cook, HI 96704
nathan@hiwebpro.com
(808) 315-9161

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Mahalo for your business!