Last Updated: August 12, 2025
Aloha! Welcome to HiWebPro.com ("HiWebPro", "we", "us", "our"), a registered DBA of **Luxury Sandbox Creative Services LLC**. These Terms of Service ("Terms") govern your use of our website design, development, and related services (collectively, the "Services"). By engaging our Services, you ("Client", "you") agree to be bound by these Terms. This agreement is governed by the laws of the State of Hawaii.
Our process begins with a complimentary design mockup of your website's homepage. This is a good-faith demonstration of our design capabilities, provided to you at no cost and with no obligation to purchase. The intellectual property of this initial design remains with HiWebPro until a formal service agreement is initiated via a deposit.
Upon approval of the design preview, we will provide a formal proposal outlining the scope of work, timeline, and cost for either our "Kumu", "Hoʻokipa", or a custom package.
Services such as Logo Design, Social Media Graphics, Print-Ready Kits, and Google Ads Management will be outlined in your proposal with their own specific deliverables and terms. These services are paid for upfront.
Upon receipt of final payment, the Client is granted a license to use the final website design and its content for their business. We retain the right to showcase the project in our portfolio and marketing materials. Any preliminary designs, mockups, or unused concepts remain the intellectual property of HiWebPro.
HiWebPro will not be liable for any indirect, special, or consequential damages, including any loss of revenue, profits, or data, arising in connection with this agreement or the Services provided. Our total liability to you for any and all damages, losses, and causes of action shall not exceed the amount paid by you for the Services.
For one-time projects, either party may terminate the agreement if the other party commits a material breach of these Terms. If the Client terminates the agreement, the initial 50% deposit is non-refundable. If HiWebPro terminates the agreement for reasons other than a client breach, a reasonable refund will be calculated based on the work completed.
For ongoing monthly services (such as our 'Malama' and 'Kōkua' Care Plans, Social Media Graphics, or Google Ads Management), the Client must provide a 30-day written notice of cancellation to nathan@luxurysandbox.com. The Client will be billed for the final 30 days of service.
We hope it never comes to this, but should any dispute arise, we agree to first attempt to resolve it through good-faith negotiation. If a resolution cannot be reached, we agree to pursue mediation in the County of Hawaii, State of Hawaii, before pursuing any other legal action.
For any questions regarding these Terms, please contact us at:
Luxury Sandbox Creative Services LLC
dba HiWebPro.com
PO Box 1116
Captain Cook, HI 96704
nathan@hiwebpro.com
(808) 315-9161
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Mahalo for your business!